ComodesoReturns & Refunds
Customers may return any item ordered on Comodeso within 30 days of delivery, regardless of the reason. This section outlines formal requirements, return procedures, cost responsibility, and refund timelines.
- Return window
- 30 days from delivery
- Return shipping
- Shipping costs are covered by us for defective or incorrect products, while they are the responsibility of the buyer in the event of a change of mind.
- Refund time
- From 3 to 10 business days after the parcel arrives at our workshop.
- Refund method
- Refunds will be processed through the same payment method used for the original transaction.
1. Conditions
The customer has the right to withdraw from the contract within the strict period of 30 days from the date of physical receipt of the goods. Household items must be returned intact, unused, complete with all accessories and manuals, in undamaged original packaging, and with any protective seals intact.
2. Return instructions
- Send a formal return request to [email protected] specifying the order number and the reason for withdrawal.
- Wait for receipt of the return merchandise authorization (RMA) code and the address of the assigned Italian logistics center.
- Pack the items carefully in their original box with all internal and external protective materials intact.
- Receive the refund credit within 3-10 business days following the verification of the product returned to the warehouse.
3. Who pays return shipping
If the item shows discrepancies, damage, or manufacturing defects, we cover all expenses through a prepaid shipping label or scheduled home pickup. If the return is due to a change of mind, return shipping costs are the buyer's responsibility, with no additional fees or penalties applied.
4. Refund timing and method
Refunds are processed within 3 business days of the product inspection. Orders paid cash on delivery will be refunded via bank transfer to the details provided; for payments originally made by bank transfer, the amount will be refunded to the same account. Bank processing typically takes 1 to 5 business days.
5. Handling of different return cases
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Dispatch of the correct item along with collection of the wrongly delivered item | None |
| Parcel lost | Reshipment of the item or a full refund following carrier verification | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Refund of the amount paid for the individual item | Return shipping only |
6. Exchanges
If you wish to exchange a size or finish, our standard procedure requires returning the item and placing a new order; the refund for the returned item will be issued once it reaches our facility. If the exchange is due to an error on our part, the replacement item will be sent at no extra cost.
7. Cancelling an order
Order cancellation can be requested free of charge until the goods leave our workshop. Simply send an email to [email protected] with your order reference. Beyond that point, standard return policies will apply.
8. Questions about this policy
You can reach us at [email protected] or call +39 055 2857 983 during Mon-Fri 09:15 - 17:45, Sat 10:00 - 15:15. We guarantee a formal response within one business day.
- Merchant
- Comodeso Manifatture S.r.l.
- Registered address
- Via di Novoli 42, 50127 Firenze FI, Italia
- [email protected]
- Phone
- +39 055 2857 983
- Working hours
- Mon-Fri 09:15 - 17:45, Sat 10:00 - 15:15
- Registration
- P.IVA IT85534121828