Frequently Asked Questions

Here we have gathered answers regarding selected materials, linen care, and support geometry. Honest craftsmanship, free of unnecessary frills.

1. 1

   how to choose the right ergonomic pillow

   Our model features a dual-contour profile designed to support both back and side sleeping positions. The calibrated density of plant-based latex provides elastic, firm support for medium and heavier builds. We recommend checking the dimensions on our technical spec sheet before purchasing.

2. 2

   what the comodeso pillow is made of

   The pillow consists of a core block of pure open-cell botanical latex, free from synthetic polyurethanes or flame retardants. The removable outer cover is tailored from tightly woven washed linen, paired with a percale cotton inner slipcover. Every component meets strict standards for breathability and physical durability.

3. 3

   how to wash and care for the linen cover

   The outer linen cover is removable via zipper and machine washable at thirty degrees with mild detergent. The internal latex block must never be submerged in water or exposed to direct sunlight, but only aired out in the shade in a dry room. This simple care preserves the original elastic structure for many years.

4. 4

   how to order and pay for the pillow

   Simply enter your delivery details in the order form on the website and select the requested quantity of parcels. We accept payment via advance bank transfer or cash to the courier upon delivery. We do not use electronic payment terminals or credit cards on our portal.

5. 5

   when my order is shipped

   All orders confirmed by 14:30 on weekdays are handed over to the courier the same evening from our warehouse in Firenze. The customer receives a tracking code to follow parcel transit. Final details on delivery times and carriers are available on the shipping page.

6. 6

   how returns within thirty days work

   Returns are permitted within 30 days of delivery, provided the item is intact, unused, and in its complete original packaging. Return shipping costs are the responsibility of the buyer, except in cases of evident defects or non-conforming items. Once the parcel is received at our premises in Firenze, we issue a refund via bank transfer.